How can I Fix Processing Errors on my Video Files?

Rarely, you may encounter processing errors when uploading your videos. The following image shows an example of the error message:

Follow the steps below to fix video processing errors:

1. Download and install the HandBrake Open Source Video Transcoder from https://handbrake.fr/
2. Open the video file with the error within HandBrake as shown below:
   
   
   
   
3. Choose the transcoding Preset as Fast1080p30.
   
   
   
   
4. Choose an output file name and transcode your video file as shown below.
   
   
   
   
5. Upload the output file within to the LearnDesk platform instead of the original file.

Please follow the same procedure if your videos are rotated by 90 degrees after processing.